Frequently Asked Questions

What shipping options do you offer?

If you are in the United States, your order will be shipped via UPS, unless the shipping address includes a PO box or is located in Hawaii or Alaska. In those instances, your order will ship USPS.

Please Note: Orders with heavy / bulky items will have shipping determined on a case by case basis. (We will contact you.)

    Can I ship to an address other than my billing address?

    For quick order processing, we recommend shipping your order to the address that your credit card statement is sent to. If you are on an adventure far from your billing address, we'll ship it to you, but your order processing could be delayed for identification verification.


    When will my order ship?

    We generally ship products within 24 hours after the order is placed. Orders will usually ship same day if the order is placed before 12PM Central Time. We will contact the customer with order status in case of product backorder or shipment delay.


    Can I get my package on a Saturday?

    Yes, you must place your order by 12:00 PM Central time on Friday AND you must notify us by emailing the shipping department at shipping@outdoorsinc.com There will be an additional charge applied to your order for this service.


    Do you ship to Post Office boxes?

    We will ship to a post office box using USPS if there is no physical address.


    What is a shipping surcharge?

    Some items that we sell are quite heavy or require oversized boxes. For instance, Kayaks, Canoes, Bikes, Luggage, and other large or bulky items will incur a much higher cost to ship. Therefore, those items may be subject to an additional shipping charge (surcharge). Shipments of these items to countries outside of the United States will be surcharged on a case-by-case basis. If you want to place an order for anything that is subject to a surcharge and you want to know what you will be charged before you order, just call us and we will be happy to discuss this with you.


    Will I get a tracking number for my order?

    We send a tracking number email for every order we ship. If you placed an order you will receive an email to the email address you provided us when you placed the order.

    PLEASE NOTE: If you placed an order and you have not received an email with a tracking number, it may be because of “Spam Blocking”. Unfortunately these “Spam Blockers” may see our tracking confirmation email as Spam. We have no control over your Internet Service Provider and the way they stop Spam. If you have not received a tracking number for your shipment, please email shipping@outdoorsinc.com and we will provide it to you.

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