We hope that you will love our products, but understand that sometimes things just don't work out. We are here to make that return process as seamless as possible! If our product does not meet your expectations 100%, you may return it for exchange or full refund within 30 days of receiving the order. A $10 restocking fee will be applied for returns. Simply return it to us, insured and in the original packaging, with all accessories and manuals. Items must have tags still attached, show no signs of use, and be returned in the original manufacturer's packaging. For safety, we will not accept climbing gear, such as rope, harnesses, or carabiners for exchange or return. If you have further questions please visit the contact us button at the bottom of the page, or give us a call at the number listed below.
*If you are wanting to return your online order to a store location, simply bring in your items with your original order confirmation to any of our Outdoors Inc locations.*
***For Safety reasons, there are absolutely NO returns or exchanges on climbing equipment.***
5251 Poplar Ave.
Memphis, TN 38119