Bike Mechanic

Job Title: Bicycle Mechanic

Reports to: Bike Shop Manager

General Summary

The Bicycle Mechanic position is responsible for providing a complete shopping and service experience for our bike shop customers as well as new bike assembly, bike repairs, and bike maintenance.

Essential Job Functions

Bicycle Sales and Maintenance

o Greet all customers promptly and courteously as they enter the store.

o General responsibilities include pre-assembly and new bike assembly team support, new bike assembly, repairs of all types, tune-ups and overhauls, front and rear suspension service, evaluation of incoming repair, wheel building, and pro bike assembly.

o Must be very well-versed in the wide range of current componentry, including road and mountain bike drivetrains, wheels, suspension, brakes, and other systems that will be encountered in a diagnostic format.

o Utilize the tools and training provided by the Company to develop selling and service skills, resulting in long-term customer relationships and increased sales.

o Direct customers throughout the store or to the specific area the customer requests.

o Determine the specific needs of each person that enters the store and provide appropriate service.

o Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.

o Increase the customer base by adding new customers to the mailing list.

o Handle product returns in a way that demonstrates the spirit of our “Impeccable Customer Service.”

o Maintain a positive and cheerful attitude at all times.

o Understand the Outdoors Inc Retail Philosophy and use this philosophy in all customer interaction.

o Apply the above standards to all phone inquiries.

Merchandising and Maintenance

o Check stock daily and restock when necessary to ensure that all products are available for customers; if stock is not currently available offer to put their name on the wish list and to call them when stock arrives.

o Assist in displaying all featured merchandise prominently in each section.

o Help store merchandiser and/or store manager by suggesting alternative locations for products.

o Maintain store image by adhering to the dress guidelines for Outdoors Inc employees.

o Maintain a clean and well-organized back-stock and shop area.

o Vacuum, sweep floors, and empty all trash each day if required.

o Clean employee break area each day.


o Report to work on time or notify in advance if absent or late.

o Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.

o Use correct procedures for processing mail orders, transfers, special orders, and rentals.

o Know and utilize the procedures for processing paperwork between the stores.

o Practice security measures that help prevent theft; understand the procedures for handling shoplifters.

o Practice safety consciousness at all times.

Mentoring, Training and Employee Development

o Participate in all required Outdoors Inc employee training.

o Participate in the training of fellow employees, including New Hire Training and ongoing product, and service training.

o Be proactive in your ongoing education regarding the company, weekly reports, products, and the outdoor retail business.

o Take advantage of additional training opportunities that are offered.

Physical Requirements

o Continually able to stand/walk for extended periods of time, necessary to provide bike service and maintenance while bikes are on the stand.

o Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.

o Ability to regularly perform store maintenance items:  sweep, vacuum, empty trash, clean.

o Ability to safely lift boxes up to 55 lbs.

o Comfortable climbing ladders.


o Store is open 7 days per week.  Number of scheduled hours per week varies.  Must be available to work a minimum of one weekend day, one opening shift and one closing shift throughout the week. 

Minimum Job Qualifications

o Excellent customer service and sales skills.

o Previous retail or related bicycle service experience.

o Bicycle use/knowledge.

o Accuracy with money handling and register use.

o Excellent organizational skills.

o Accuracy and attention to detail.

o Effective communication skills.

o Self-motivated.

o Ability to effectively work with a team.

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Apply Here