Job Title: Bicycle Mechanic
Reports to: Bike Shop Manager
The Bicycle Mechanic position is responsible for providing a complete shopping and service experience for our bike shop customers as well as new bike assembly, bike repairs, and bike maintenance.
Essential Job Functions
Bicycle Sales and Maintenance
o Greet all customers promptly and courteously as they enter the store.
o General responsibilities include pre-assembly and new bike assembly team support, new bike assembly, repairs of all types, tune-ups and overhauls, front and rear suspension service, evaluation of incoming repair, wheel building, and pro bike assembly.
o Must be very well-versed in the wide range of current componentry, including road and mountain bike drivetrains, wheels, suspension, brakes, and other systems that will be encountered in a diagnostic format.
o Utilize the tools and training provided by the Company to develop selling and service skills, resulting in long-term customer relationships and increased sales.
o Direct customers throughout the store or to the specific area the customer requests.
o Determine the specific needs of each person that enters the store and provide appropriate service.
o Give accurate and current information about the product for all inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
o Increase the customer base by adding new customers to the mailing list.
o Handle product returns in a way that demonstrates the spirit of our “Impeccable Customer Service.”
o Maintain a positive and cheerful attitude at all times.
o Understand the Outdoors Inc Retail Philosophy and use this philosophy in all customer interaction.
o Apply the above standards to all phone inquiries.
Merchandising and Maintenance
o Check stock daily and restock when necessary to ensure that all products are available for customers; if stock is not currently available offer to put their name on the wish list and to call them when stock arrives.
o Assist in displaying all featured merchandise prominently in each section.
o Help store merchandiser and/or store manager by suggesting alternative locations for products.
o Maintain store image by adhering to the dress guidelines for Outdoors Inc employees.
o Maintain a clean and well-organized back-stock and shop area.
o Vacuum, sweep floors, and empty all trash each day if required.
o Clean employee break area each day.
o Report to work on time or notify in advance if absent or late.
o Operate the cash register; it should be each employee’s goal to use the register without error and to be consistently accurate in money handling.
o Use correct procedures for processing mail orders, transfers, special orders, and rentals.
o Know and utilize the procedures for processing paperwork between the stores.
o Practice security measures that help prevent theft; understand the procedures for handling shoplifters.
o Practice safety consciousness at all times.
Mentoring, Training and Employee Development
o Participate in all required Outdoors Inc employee training.
o Participate in the training of fellow employees, including New Hire Training and ongoing product, and service training.
o Be proactive in your ongoing education regarding the company, weekly reports, products, and the outdoor retail business.
o Take advantage of additional training opportunities that are offered.
o Continually able to stand/walk for extended periods of time, necessary to provide bike service and maintenance while bikes are on the stand.
o Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.
o Ability to regularly perform store maintenance items: sweep, vacuum, empty trash, clean.
o Ability to safely lift boxes up to 55 lbs.
o Comfortable climbing ladders.
o Store is open 7 days per week. Number of scheduled hours per week varies. Must be available to work a minimum of one weekend day, one opening shift and one closing shift throughout the week.
Minimum Job Qualifications
o Excellent customer service and sales skills.
o Previous retail or related bicycle service experience.
o Bicycle use/knowledge.
o Accuracy with money handling and register use.
o Excellent organizational skills.
o Accuracy and attention to detail.
o Effective communication skills.
o Ability to effectively work with a team.
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.