We know you will love our products. We guarantee your happiness. If our product does not meet your expectations 100%, you may return it for exchange or full refund within 30 days of receiving the order. Simply return it to us, insured and in the original packaging, with all accessories and manuals. Please include a copy of your invoice and a completed Return Form. Items must have tags still attached, show no signs of use, and be returned in the original manufacturer's packaging. We are pleased to ship your exchange item for free (excluding international orders, kayaks, and oversized or heavy items). You can expedite an exchange by placing a new order with your credit card or paypal and then send your return back for credit. Refunds will be applied using the original form of payment. For safety, we will not accept climbing gear, such as rope, harnesses, or carabiners for exchange or return.
Ship all returns as described above to:
1958 Vanderhorn Dr.
Memphis, TN 38134